Welcome to Austin utilities

Our mission is to offer utility products and services in a safe, reliable and responsible manner in order to enhance the quality of life in our community.

Austin Utilities is a community-owned, not-for-profit electric, water, and natural gas utility, serving more than 12,000 customers within a community of over 23,000 people. Austin is located in Southeastern Minnesota approximately 12 miles north of the Iowa border and approximately 100 miles south of the Twin Cities metro area.

Our Values

Commitment: Everyone is accountable for success.
Customer/Community Focus: Provide value to our customer and the community we serve.
Operational Excellence:
Meet and exceed reliability and service expectations.
Safety:
Everyone home safe every day.
Stewardship:
Efficiently manage our financial, environmental and regulatory responsibilities.

contact us

If you need to contact Austin Utilities about time sensitive or emergency issues, please call 507-433-8886 to speak directly with our customer service department. Thank you.

OFFICE LOCATION & HOURS
Austin Utilities
1908 14th Street NE
Austin, MN 55912
Monday 8:30am - 5:00pm
Tuesday - Wednesday 8:00am - 5:00pm
Thursday 8:00am - 6:00pm
Friday 8:00am - 3:30pm
Telephone: 507-433-8886
Fax: 507-433-5045
Email: talk2au@austinutilities.com
DROP BOX LOCATIONS
Austin Utilities
1908 14th Street NE
City of Austin
500 Fourth Avenue NE (North entry door)
Jim's Marketplace Foods
301 11th Street NE
Hy-Vee
13007 18th Avenue NW
Sterling Main Street
1305 First Avenue SW

Important Local Numbers

City of Austin - City Hall
507-437-9940
Freeborn County Coop
507-373-6421
800-734-6421

Park & Recreations
507-433-1881
Century Link
877-417-3983

Streets and Sewers
507-434-0067
Charter Communications
888-438-2427

Waste Water Treatment
507-437-7701
Jaguar Communications
507-355-1000